If you are experiencing any problems with saving your track or app crashes, please follow these steps.

Many GPS related Problems can easily be fixed by deactivating the battery saving mode and/or the battery performance optimazation in the settings of your android phone. Underneath you can find instructions for the most important brands:


iOS

- for tracking you have to set the GPS localization to "always"

Android 10.0

It is important to set the GPS settings to "always allow" to track with phones running android 10.0

  • open the settings and choose "Apps"
  • select "Apps"
  • select the iSKI App
  • select "permissions"
  • choose "Location"
  • choose "always allow"

 Huawei

Disable the power saver on Huawei devices

  • Open the phone’s settings and select “Battery”
  • Disable “Power saving mode” and “Ultra power saving mode”

Disable optimization on Huawei devices (for Android 6 or higher)

  • Open your phone settings and select “Apps & Notifications”
  • Tap “Apps”
  • Select “Settings” at the bottom followed by “Special access”
  • Select “Ignore optimizations”
  • Press “Allowed” and select “All apps”
  • Find iSKI on the list and set to “Allow”


Manage Launch Settings:

Go to:

  • Settings
  • Apps & Notifications
  • Apps
  • iSKI
  • Battery
  • Launch -> uncheck manage autoamtically -> activate run in the background


Samsung

Disable the power saver on Samsung devices

  • Open the phone’s settings and select “Device Maintenance”
  • Tap “Battery”
  • Make sure that Power Saving Mode is “Off”

Disable optimization on Samsung devices (for Android 6 or higher)

  • Open the phone’s settings and select “Applications”
  • Tap the three dots in the top right corner
  • Select “Special Access”  then “Optimize Battery usage”
  • Find iSKI on the list and make sure that it is not selected

HTC

Disable the Power saver on HTC devices

  • Open the phone’s settings
  • Tap “Power”
  • Tap “Off” to deactivate the power saving mode

Disable Optimization (for Android 6 or higher) on HTC devices

  • Open the phone’s settings, then tap Power
  • Tap Battery optimization
  • Tap Not optimized > All apps to see the complete list of apps
  • Find iSKI in the list and tap Don't optimize > Done


 Sony

Disable the power saver on Sony devices

  • Open your phone’s settings
  • Select “Battery”
  • Tap STAMINA mode
  • Choose “Never”

Disable optimization on Sony devices (for Android 6 or higher)

  • Open your phone’s settings
  • Tap “Battery”
  • Select the three dots in the top right corner
  • Click “Battery optimization”
  • Select “Apps” then “iSKI”

 LG

Disable the power saver on LG devices

  • From the home screen, select Apps
  • Select Settings from within the Apps tab
  • Tap “General”
  • Select “Battery & Power Saving”
  • Toggle Battery Saver off

Disable optimization on LG devices (for Android 6 or higher)

  • Open the Settings menu on your device and tap Battery & power saving
  • Tap Battery usage
  • Tap Ignore optimizations


One Plus

Disable the power saver on One Plus devices

  • Open your phone’s settings
  • Tap Battery
  • Toggle the battery saver off

Disable optimization on One Plus devices (for Android 6 or higher)

  • Open your phone’s settings
  • Tap Battery
  • Select Battery optimization
  • Find iSKi in the list of apps and select it
  • Select “Don’t optimize”


If it is still not working, don't hasitate to conact us via: support@iski.cc