iSKI Community FAQ

If you are experiencing any problems with saving your track or app crashes, please follow these steps. Many GPS related Problems can easily be fixed by d...

If the Tracker does not start immediately, please check your GPS signal strength. The GPS signal can be strong or weak, depending on the smartphone, and thus...

You get the best result if you don’t start recording until you’re under the open sky and wait until the Tracker has picked up the GPS signal.

To track your ski day you have to activate the GPS, otherwise your position cannot be determined and no route can be analyzed and no pins collected.

During recording you can see the strength of the GPs signal. A white dot that there is a GPS signal. 1-3 white stripes indicate the strength, while 3 stripe...

The GPS signal can be impaired by a forest, radio signals or metal. In the city you should turn off WI-FI and Bluetooth during recording to prevent impairmen...

There is no internet access necessary to track your skiday. You can upload and analyze your track at the end of the day. But you can't access the maps w...

You can turn off your mobile data while recording your skiday to avoid high data roaming charges when abroad. However, you need an internet access for regis...

You will not interrupt live tracking if you talk on your mobile during recording.

The tracks are saved automatically ever 15 minutes. That means that if the app crashes or is closed and recording is interrupted, there shouldn't be mor...